Employing a dental staff that has an in-depth knowledge of dentistry and is well-versed in front desk procedures is vital to the success of your practice. If your dental staff isn’t performing well or to your standards, Elite Dental Training is here to help. Our front desk staff training includes services such as handling administrative tasks, communication skills, and more.
With over 25 years of experience, Lucy Venegas has had the opportunity to wear many hats in the dental field. She’s served as a regional manager and was afforded opportunities to grow her skillset as a trainer. She understands how a team should work together and how proper training can increase productivity, create a healthy work environment, and bring success to a dental practice.
She also offers services in both English and Spanish.
Oftentimes, the first team member a patient speaks with is your front desk receptionist. A receptionist can have a big impact on how a patient feels about the dental practice as a whole. Our dental consultant provides receptionist basics, such as how to answer the phone correctly, communicate through challenging conversations, and ensure a patient makes an appointment.
No matter the role your employee has, their communication skills need to be refined. The way they speak to a patient or potential patient can set the tone for your dental practice. Elite Dental Training will work with your entire staff to educate them on the importance of proper communication skills and tips on how to deal with challenging patients.
Software programs are necessary for ensuring a functional dental practice. Our dental consultant can provide your staff with Dentrix training, ensuring they know the ins and outs of the software.
Insurance can be a frustrating aspect of your dental practice. However, it’s often necessary to ensure your patients remain loyal to you. Elite Dental Training can go through insurance billing with your staff to ensure they help patients maximize their dental benefits.
Managing a team can be tricky, but it’s essential for a successful dental practice. We’ll help you understand the basics of managing your dental staff, from learning how to delegate, talking to people and understanding how to get the team to do what needs to be done, overcoming obstacles with team building, and more.
How your dental practice is perceived by patients influences its success. Elite Dental Training will help your team understand all aspects of the patient experience and teach them the best practices for success. We may base your training upon certain aspects such as online review, how your team answers phones, patient hand-off, and more.
Treatment presentation is vital. Our dental consultant will show you how to deliver professional treatment presentations and increase case acceptance. We’ll go over how to work with patients within their payment options and help patients overcome any obstacles they may have with your treatment plan.
I have known Lucy for many years and I have noticed how all the offices where she goes she makes an excellent change to them! She takes the time to have things in order so that everything flows in the best way and makes the offices grow and have a better flow of patients. I highly recommend her services and I would always put my office in her hands.
I have been very fortunate to work with Lucy for many years. Her guidance and sage business advice has helped to make dentistry both enjoyable and profitable. Following the principles she has taught, we have been able to create the practice that is ideal for us. I continue to work with Lucy as I realize the value of having a coach. If you follow her advice and are willing to work hard and sometimes be uncomfortable in mastering new skills, you can have the practice of your dreams. Her Integrity, work ethic and professionalism is unmatched and you can’t go wrong with using her coaching strategies.
Thank you Lucy!!!
I have had the pleasure of working together with Lucy for the past 8 years. Lucy has enabled me to assist several dental practices with implementing dental Implants, periodontal treatment, and oral surgery as a general practitioner. I have seen her ability to triple, even quadruple several practices’ revenue by developing strong systems and processes as well as providing training and development for the dental office’s team. As a leader she is meticulous and inspires those she works with. Having Lucy as a coach/Trainer will do wonders for your practice.
Lucy helped us with two projects, we had an established practice and had just purchased a new office location. She helped us with the initial process of setting protocols, credentialing, training new staff and helped us have a smooth and productive start to our new and from scratch practice. Her expertise also helped us set clear protocols to ease flow in our existing practice and overall help both practices reach unseen goals. We thank her for her help and continue to use her for guidance in maintaining our momentum.
